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Shipping Policy

We ship domestically and to a select number of international destinations. Shipping times depend on your location. The USPS site quotes, but does not guarantee, 5-8 business days for domestic delivery. International shipping is longer.

International Shipping

We now provide shipping to the following countries:

Canada, European Union, and the United Kingdom.

Customs

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.

HEYKUBE is not responsible for any packages held by international customs agencies and it is not the responsibility of HEYKUBE to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. HEYKUBE is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.

If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.

Should HEYKUBE mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.

As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, HEYKUBE is not responsible for any additional fees that may incur in order to reroute or reship the package.

Tracking

If you have a USPS package marked as delivered but haven't received it, please contact your local mail facility (ie. Royal Mail in the UK).

In summary; you will have to pay taxes and duties in your own country. This is extra and we have no control over it. By purchasing, you acknowledge that you are aware of this & accept it as your financial responsibility.